As your knowledge base grows, it becomes increasingly challenging to manage and retrieve specific information. Adding tags helps structure this knowledge, making it easier to navigate and reducing the likelihood of errors. Genii to the rescue!

Why tagging?

The tagging and filtering functionality in Genii is a crucial feature designed to enhance the accuracy and relevance of responses generated by your chatbot. When dealing with extensive and varied knowledge bases, it’s easy for a chatbot to retrieve incorrect or irrelevant information, leading to user frustration and inefficiencies. By implementing a system to label, tag, and filter knowledge, we ensure that the chatbot can focus on the most pertinent information related to a user’s query. This structured approach minimizes errors and improves the overall user experience by providing precise and contextually appropriate answers.

How It Works

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The tagging and filtering system integrates seamlessly into the existing Genii workflow. Here’s a step-by-step guide on how to use this feature:

How to tag/label your knowledge

1. Knowledge Management: Input your knowledge into Genii and manage it through the Knowledge Manager.
2. Tagging Knowledge:

• In the Knowledge Manager, select the pieces of knowledge (documents, URLs, Custom Answers, etc.) you wish to tag.
• Click on the tag icon.
• In the tagging window, create new tags using a two-part format:
  • Family Name: Define the broad category, followed by a colon (e.g., Contract:, Brand:).
  • Specific Identifier: Specify the particular concept or entity (e.g., Smart HD, Apple). It can be a word (”Apple”) or a composed name “Smart HD”).

For example, a tag for a specific contract might be Contract:Smart HD, and a tag for a brand could be Brand:Apple.

1. Assigning Tags: Apply the created tags to one or multiple pieces of knowledge. These tags help group related information under common identifiers, facilitating easy retrieval.

How to filter when chatting with genii