We have created a support agent integrated into your platform, called "Genii's Genii." It is an artificial intelligence agent designed in the same way as a classic Genii agent. Its role is specifically to assist you on a daily basis with the use of our solutions.

Whether you have a question about a feature, need configuration advice, or are experiencing a technical issue, it is your first intelligent point of contact.

It is located at the bottom right of the platform ⬇️

What is it for?

The Support Agent has been configured to be an omniscient expert on our ecosystem. Its main tasks are:

• Functional support: They explain how our products work (generative AI, Chatbot, Livechat, Analytics) and guide you step by step through the use of the features.
• Strategic advice: They provide best practices for optimizing your own AI agents and improving your performance.
• Technical diagnosis (troubleshooting): Before even contacting the technical team, they help you check for common issues (cache, browser, mobile/desktop environment). This often allows problems to be resolved before our technical team even gets involved.
• Pre-qualification of requests: If your problem requires the intervention of our team, it helps you prepare all the necessary information so that we can resolve your ticket in record time.

How to interact with it?

To get the best possible help, here are a few tips:

1. Be specific: When you ask it about a feature, don't hesitate to give it the exact name and ask for step-by-step instructions.

2. Prompt optimization: If you ask it for help writing your own prompts, it will always recommend writing them in English for better AI performance.

3. Safety first: The agent will always remind you to back up your settings before making any changes.

   Tolk.ai cannot be held responsible for changes made to the prompt and the consequences thereof.

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