Chat interfaces offer limitless interaction possibilities, which can sometimes lead to user questions that fall outside the chatbot’s knowledge. The “Suggested Questions” feature addresses this by:

• Clarifying the chatbot’s scope of knowledge.
• Guiding the conversation and keeping it within the realms of what the chatbot can handle.
• Proactively suggesting relevant follow-up questions to anticipate user needs and maintain smooth interaction flows.

The “Suggested Questions” feature in Genii is designed to enhance user interactions with chatbots by proactively suggesting possible inquiries based on the bot’s knowledge base.

This feature helps define the scope of the chatbot’s capabilities and improves user experience by keeping conversations on track, especially in fallback scenarios where user queries might be outside the chatbot’s current understanding.

How It Works

suggested.mp4

Upon uploading content into Genii—be it URLs, documents, or custom answers—the system automatically generates relevant questions that the uploaded content can answer. These questions are stored and will be utilized by the feature.

Once activated, Genie integrates suggested questions into the chatbot responses, appearing as button options:

• Up to three question buttons are presented based on semantic closeness to the initial query.
• When a user clicks a question button, the chatbot provides an answer based on the existing knowledge.
• The selected question is removed from the list, and up to three new suggestions are displayed.

How to activate it

genii | Your Personal ChatGPT, Trained on Your Knowledge

To activate the “Suggested Questions” feature:

1. Go to the Widgets section in your Genii settings.