Overview

The Static Content feature allows you to design guided journeys and structured scenarios for your genii. Unlike generative responses, static content is a fixed content block that is triggered by interacting with a button.

Why use it?

1️⃣ Create decision trees

Static content is the ideal tool for building complex trees. By linking multiple static content pieces together, you guide the user to the precise solution to their problem.

2️⃣ Avoid ambiguity

For critical processes (e.g., security procedures, billing steps), static content ensures that the user follows a predefined path without any room for AI interpretation.

3️⃣ Standardize user flows

Use it to create clear guidance within a conversation. By using buttons and multiple-choice options, you transform an open-ended conversation into a clear decision funnel, reducing the cognitive load on your customers.

How it works and creation

Triggered by interaction

Static content is not triggered by a question typed within the AI conversation, but always by a button (present in a personalized response or in another piece of static content). This ensures a smooth and controlled transition within the conversation.

Creation from the Knowledge Manager

• Go to your Knowledge Manager and click “Add static content.”

• Name your content: Give it a clear name so you can easily find it when creating your buttons.
• Write the message: Enter the fixed text that genii should display in the conversation.
• Add redirection buttons: ◦ Link this content to another static content to continue the scenario. ◦ Link it to a personalized response to return to an informational format. ◦ Add an external URL or a transfer to an agent.