This guide presents the order tracking and management features available through genii's Shopify integration. Your customers can view their order information and make requests (returns, exchanges) directly in the chat.
To access their order information, customers provide:
genii searches for the corresponding order and verifies that the email provided matches the one on file for the order. This verification process secures access to information without requiring a customer account.
Once the correspondence has been validated, genii can answer any questions relating to the order lifecycle.
6. Return request (with refund)