Detection and Alerting

Real-time Monitoring:

• Continuous analysis of application, system, and network logs
• Detection of behavioral anomalies
• Monitoring of abnormal performance and latency
• Critical thresholds automatically triggering alerts

Escalation Levels

• Level 1 (Minor Incident): Technical Team or SRE/DevOps
• Level 2 (Major Incident): CTO + Technical Lead
• Level 3 (Crisis): Executive Management + CTO

Response Procedure

Phase 1: Detection and Assessment

• Incident qualification
• Impact assessment
• Severity classification (Critical / High / Medium / Low)

Crisis Team Activation Criteria:

• Confirmed or suspected data leak (> 10 users)
• Administrator account compromise
• Prolonged service unavailability (> 1 hour)
• Sophisticated attack with risk of propagation