Monitor your conversations

Once you have more that a conversation, you’ll see them on your dashboard. Every conversations are named, based on the theme of the conversation, and grouped by the date.

If the conversation has at least one feedback, you’ll see a “👍”: you can hover the icon to see the detail of every thumbs up and down that the conversation has.

Click on the conversation name to access the history.

Filter & search conversations

A powerful toolbar sits above the conversation list to help you find exactly what you're looking for.

• Date picker — Select a specific day or date range to scope your view.
• Origin picker — Filter by the source of the conversation: Genii Mail or the Widget. Useful to compare behavior across channels.
• Feedback filter — Show only conversations that received a positive, negative, or any feedback from the user.
• Search bar — Full-text search across conversation names and content.
• Export — Download your filtered conversation list as a CSV for further analysis or reporting.

ROI Tracker (if enabled) — When the ROI Tracker is active, an additional Event filter appears. Use it to surface only conversations that contain specific tracked events, such as Add to Cart or Conversion. This makes it easy to correlate genii interactions with business outcomes.

Review user satisfaction

When you open a conversation, you can read user messages and genii answers. If the user leaves a feedback, you’ll see a thumb up or down next to it.

Edit answer

If you want to edit your genii answer, hover the genii answer and click the edit icon. To learn more about Custom Answers: