Overview

This analytics dashboard provides comprehensive insights into your Genii conversations, helping you understand user engagement, satisfaction, and behavior patterns.

Metrics Definitions

Conversation Volume

Conversations

• Definition: Total number of distinct conversation threads initiated with your AI agent
• Formula: Count of unique conversation sessions
• Use case: Measures overall engagement volume with your chatbot

Income Messages

• Definition: Total number of messages received from users (excludes AI responses)
• Formula: Sum of all user-sent messages across all conversations
• Use case: Indicates the level of user interaction and engagement depth

Message per Convo

• Definition: Average number of messages exchanged per conversation
• Formula: Total messages (user + AI) ÷ Total conversations
• Use case: Measures conversation depth and engagement quality. Higher values suggest more complex or engaging interactions

Conversation Type