
Overview
This analytics dashboard provides comprehensive insights into your Genii conversations, helping you understand user engagement, satisfaction, and behavior patterns.
Metrics Definitions
Conversation Volume
Conversations
- Definition: Total number of distinct conversation threads initiated with your AI agent
- Formula: Count of unique conversation sessions
- Use case: Measures overall engagement volume with your chatbot
Income Messages
- Definition: Total number of messages received from users (excludes AI responses)
- Formula: Sum of all user-sent messages across all conversations
- Use case: Indicates the level of user interaction and engagement depth
Message per Convo
- Definition: Average number of messages exchanged per conversation
- Formula: Total messages (user + AI) รท Total conversations
- Use case: Measures conversation depth and engagement quality. Higher values suggest more complex or engaging interactions
Conversation Type